AssistiveTouch stops working after using a remote desktop app.
When one of our pen-grip mice connects to a supported app like Jump Desktop, or Microsoft RD Client it technically stops functioning as a regular mouse and instead uses our own systems to communicate directly with the app. This is how we were able to add support for our mice before iOS itself had any mouse support of its own.
Now that iOS does have partial mouse support via AssistiveTouch using a supported remote desktop app will temporarily prevent iOS from recognizing your mouse. To get it working in iOS again after using one of these apps your mouse will just need to be switched off and on again. We are looking into ways to prevent this from happening, but for now this is the best solution.
The alternative solution would be to disable the bespoke mouse support in your remote desktop app. This would allow you to seamlessly use the AssistiveTouch across all apps, however you would lose access to some basic mouse functions such as middle click and the scroll wheel, also right click would require a long press.
Do Pen-grip mice work on iOS (iPad/iPhone)?
Supported Devices/Features All of the current Pen-grip range can be used on iOS devices. However which features are supported varies based on mouse model and iOS version. ProPoint, PadPoint and the Swiftpoint GT can be used across all apps with iOS ...
AssistiveTouch Scroll Wheel Direction
When using our mice on an iPad or iPhone with AssistiveTouch the scroll wheel uses Apples "Natural Scroll" setting, which reverses all scroll outputs. Unfortunately it is not currently possible to change this setting, as AssistiveTouch does not offer ...
My mouse is not working in Teamviewer on iOS
If you have paired your ProPoint, PadPoint or GT mouse over Bluetooth with your iOS device and it is not working within your Teamviewer session. First make sure that you have the latest version of Teamviewer installed from the App store. Also check ...
I cannot hold down any button for more than a few seconds during a remote desktop session on iPad.
This is a known issue with an early version of the pen-grip mouse firmware. So you should be able to resolve it by performing a firmware update. If you have not done this before you can find details on how to proceed in the article below. How do I ...
My mouse is not working in Parallels Access on iOS
If the Parallels Access app on iOS is not recognizing your mouse after pairing over Bluetooth you may need to enable support in its settings menu. You can find the settings menu at the top right of the Parallels Access home screen. From there scroll ...