Battery level is reported as 1% or 2% after charging
We are aware of an issue where the battery can incorrectly
report a very low charge immediately after it is removed from the
charger; if the mouse was switched off while charging.
This is an incorrect reading, so you shouldn't worry that your mouse is not charging correctly.
To get the correct battery reading again just switch your mouse back on and it will update again shortly after the mouse reconnects to your PC. It should only take a few seconds for the Swiftpoint Control Panels battery reading to be updated; however Windows may take a minute to update its Bluetooth list with the correct reading if you are checking it there.
Swiftpoint P3 Control Panel Download (For ProPoint, SurfacePoint, TracPoint, PadPoint, PenPoint & GoPoint)
The Swiftpoint P3 Control Panel supports our current generation pen-grip mice including the following models: ProPoint SurfacePoint TracPoint PadPoint PenPoint GoPoint P3 Control Panel Downloads Windows 10: P3 Control Panel V220.127.116.11 Download You can ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
How do I pair my Pen-grip mouse with a USB receiver?
To pair your Pen-grip mouse to a new USB receiver please follow the steps below: Only USB charger/receivers can be paired with. If you have a USB charger with orange Swiftpoint branding (as included with TRACPOINT, PadPoint, PenPoint and GoPoint) ...
Another Bluetooth device is interfering with my mouse
In general Bluetooth devices are made to work around each other by switching between channels if they detect one is in use by another nearby device. But there are cases where another wireless device appears to significantly degrade the mouses ...
How do I pair with my Pen-grip mouse over Bluetooth?
The pairing process for the Swiftpoint GT is mostly the same as below, but not all of the details apply. So please refer here instead for pairing instructions if you have a GT. To pair your pen-grip mouse mouse to a device over Bluetooth please ...