Cannot connect to mouse in firmware update mode on Windows 11
When updating your pen-grip mouse's firmware you need to create a pairing to the mouse while it's in firmware update mode. In the firmware update wizard this step is identified as "Create pair with DfuG4/P3Update".
Due to a change in Windows 11 the DfuG4/P3Update devices will not be available for pairing by default. To make them visible you will need to change the "Bluetooth devices discovery" setting from "Default" to "Advanced".
This new setting can be found below your Bluetooth device list, as shown in the screenshot below.
The firmware update failed and now the LED on my mouse is always red.
If a firmware update is unsuccessful your mouse may be left in a state where its LED will light up red whenever it is switched on. This means that the firmware update was only partially complete. Once in this state your mouse will not respond until ...
How do I update my Pen-grip mouses firmware?
Keeping your mouses firmware up to date will give you access to the latest features and improvements. Updating on Windows or macOS PC Firmware updates can be performed with our Swiftpoint Control Panel software on a macOS or Windows 10 PC that has ...
Windows P3 Control Panel Changelog
Latest Version Control Panel V22.214.171.124 - July 2023 Heath module is now available to all pen-grip mice. Re-named and re-arranged items in main navigation menu. Split "Tilt Gestures" into its own section. "Wheel" section is now "Productivity Wheel" ...
The firmware update freezes partway through the process.
We are aware of an issue where the Firmware upgrade process on Windows 10 may get stuck half way through the process. Sometimes it may seem to get to 95% and never complete (The final 5% should take less than 10 seconds). We find that this occurs ...
Presentation Mode functions are not working correctly in PowerPoint; or other presentation app on Mac.
By default presentation mode uses Windows keyboard shortcuts. So if you have not connected your mouse to the Swiftpoint Control Panel for Mac its shortcuts will not be recognized by the Mac version of PowerPoint. Simply installing and running the ...