Cannot connect to mouse in firmware update mode on Windows 11

Cannot connect to mouse in firmware update mode on Windows 11

When updating your pen-grip mouse's firmware you need to create a pairing to the mouse while it's in firmware update mode. In the firmware update wizard this step is identified as "Create pair with DfuG4/P3Update".

Due to a change in Windows 11 the DfuG4/P3Update devices will not be available for pairing by default. To make them visible you will need to change the "Bluetooth devices discovery" setting from "Default" to "Advanced".

This new setting can be found below your Bluetooth device list, as shown in the screenshot below.



    • Related Articles

    • The firmware update failed and now the LED on my mouse is always red.

      If a firmware update is unsuccessful your mouse may be left in a state where its LED will light up red whenever it is switched on. This means that the firmware update was only partially complete. Once in this state your mouse will not respond until ...

    • Windows P3 Control Panel Changelog

      Latest Version Control Panel V3.6.4.0 - May 2024 Added Pen-grip user survey link to home page. Moved Tilt setting from StatusBar into Tilt Gestures section. Other minor UI adjustments. Previous Versions Control Panel V3.6.3.0 - July 2023 Heath module ...

    • How do I update my Pen-grip mouses firmware?

      Keeping your mouses firmware up to date will give you access to the latest features and improvements. Updating on Windows or macOS PC Firmware updates can be performed with our Swiftpoint Control Panel software on a macOS or Windows 10 PC that has ...

    • How do I update my Pen-grip mouses firmware using Android?

      If you have access to a macOS 10.13+ or Windows 10 PC with Bluetooth we recommend using the Swiftpoint Control Panel to perform firmware updates. As the Control Panel process is much simpler than using this method, especially if your mouse has ...

    • Presentation Mode functions are not working correctly in PowerPoint; or other presentation app on Mac.

      By default presentation mode uses Windows keyboard shortcuts. So if you have not connected your mouse to the Swiftpoint Control Panel for Mac its shortcuts will not be recognized by the Mac version of PowerPoint. Simply installing and running the ...