"Error 2" During Firmware Update

"Error 2" During Firmware Update

If you are consistently encountering an Error 2 when you attempt to update the firmware of your Z. This indicates a problem with the serial number saved to your mouse.

Fortunately we are able to resolve this remotely. So please just submit a support ticket including the serial number from the base of your mouse, and we will get this resolved for you.

    • Related Articles

    • Task List Error occurring on system shutdown

      This error will occur if a Windows shutdown is triggered by an Admin level app, rather than directly by the user. For example if you are installing a new driver and it requests a shutdown that will trigger the error. Or one app that will trigger it ...

    • Something Went Wrong error on Swiftpoint Driver launch.

      Summary If the Swiftpoint Driver is throwing a "Something Went Wrong" error every time you open it, and the UI is displayed incorrectly (as shown in the image below). There could either be a problem with one of the drivers configuration files, or the ...

    • Something Went Wrong Error 104 while calibrating the Zs tilt angles to your desk.

      If an Error 104 occurs while you are calibrating your Zs gyroscope, this indicates there is a communication issue between your Z and PC. To resolve this try connecting your Z via a different USB port. Or if you are connecting via an external USB hub, ...

    • Don't release mouse buttons on profile change fix.

      Explanation of the issue this firmware will resolve: Currently all outputs from the mouse are released whenever its active profile is changed. This is to ensure that no outputs are left stuck-down if they happened to be in a pressed state during the ...

    • Half scroll issue fix

      The fix for this issue is now included with the X1 Control Panel 3.0.7.0 and above. So the steps below are not required if you have the latest version installed. Explanation of the issue this new firmware will resolve: This firmware version aims to ...