The firmware update freezes partway through the process.
We are aware of an issue where the Firmware upgrade process on Windows 10 may get stuck half way through the process. Sometimes it may seem to get to 95% and never complete (The final 5% should take less than 10 seconds).
We find that this occurs most commonly on ‘Intel Wireless Bluetooth’ adapters with outdated drivers. So if you are experiencing this, then you may need to update your Bluetooth adapters driver.
To do this please follow the steps below:
1 - Open Device Manager
- Right Click on the Start Menu and select Device Manager.
2 - Select Bluetooth Adaptor
- In the Device Manager select Bluetooth to expand its category and double click on Intel® Wireless Bluetooth.
If you do not see an
Intel Wireless Bluetooth entry in this list, you may have a different type of Bluetooth Adapter.
If this is the case, updating your driver may still help with this issue. So find the entry with
Wireless Bluetooth, or
Bluetooth Radio in its name, this will likely be your Bluetooth Adapter.
3 - Update Driver
- In the properties of your Bluetooth adapter Select the Driver tab and click Update Driver.
4 - Complete Update and Restart PC
- Select Search Automatically for Update.
- Once the update is complete, restart your computer and attempt the firmware update again.
Related Articles
How do I update my Pen-grip mouses firmware?
Keeping your mouses firmware up to date will give you access to the latest features and improvements. Updating on Windows or macOS PC Firmware updates can be performed with our Swiftpoint Control Panel software on a macOS or Windows 10 PC that has ...The firmware update failed and now the LED on my mouse is always red.
If a firmware update is unsuccessful your mouse may be left in a state where its LED will light up red whenever it is switched on. This means that the firmware update was only partially complete. Once in this state your mouse will not respond until ...Cannot connect to mouse in firmware update mode on Windows 11
When updating your pen-grip mouse's firmware you need to create a pairing to the mouse while it's in firmware update mode. In the firmware update wizard this step is identified as "Create pair with DfuG4/P3Update". Due to a change in Windows 11 the ...I cannot hold down any button for more than a few seconds during a remote desktop session on iPad.
This is a known issue with an early version of the pen-grip mouse firmware. So you should be able to resolve it by performing a firmware update. If you have not done this before you can find details on how to proceed in the article below. How do I ...Swiftpoint Manager - Mojave Update New Security Settings
Mojave introduced some new security features which can interfere with the Swiftpoint Manager and prevent the GT from working. Fortunately this can be corrected by giving the Swiftpoint Manager access to your Computer again in "System Preferences > ...