My Mouse is not appearing in the Bluetooth device list for pairing.

My Mouse is not appearing in the Bluetooth device list for pairing.


If your mouse is not appearing in your devices Bluetooth list, please make sure when you are putting it into Bluetooth pairing mode that you move the switch on its base all the way from Off to On in one quick movement, without stopping at Presenter. As just moving from Off to Presenter will not initiate Bluetooth pairing mode. 

Also be sure not to hold the front mouse button down for longer than five seconds while setting the switch to On. As after five seconds the LED will turn green and your ProPoint will instead be put into USB receiver pairing mode (This is indicated by the LED changing from orange to green).

Lastly to pair with the ProPoint over Bluetooth your computer/device will need to have at least Bluetooth 4.0 support. Most devices released after 2012 will have BT4.0 or above, but one exception to this is computers running Windows 7. As Windows 7 does not have Bluetooth 4.0 support the USB receiver will be required to connect with ProPoint.
    • Related Articles

    • Another Bluetooth device is interfering with my mouse

      In general Bluetooth devices are made to work around each other by switching between channels if they detect one is in use by another nearby device. But there are cases where another wireless device appears to significantly degrade the mouses ...
    • How do I pair with my Pen-grip mouse over Bluetooth?

      The pairing process for the Swiftpoint GT is mostly the same as below, but not all of the details apply. So please refer here instead for pairing instructions if you have a GT. To pair your pen-grip mouse mouse to a device over Bluetooth please ...
    • My pen-grip mouse is paired over Bluetooth but is not reconnecting.

      If your mouse is showing in your Bluetooth device list as paired, but is not connecting when you switch it on; one of problems described below could be happening. You should be able to tell which, based on how the light on your mouse responds when ...
    • I am unable to pair with MacOS over Bluetooth.

      If your mouse is not appearing in your Macs Bluetooth device list when put into pairing mode, or not connecting when it does. Please try the Bluetooth troubleshooting steps below. If the LED on your mouse is a constant RED when you switch it on it ...
    • How do I pair the Swiftpoint GT over Bluetooth?

      To pair your GT to a device over Bluetooth just follow the steps below. Go to the Bluetooth device menu in your system settings. Windows: Settings > Devices > Add Bluetooth device or other device > Bluetooth. MacOS: System Preferences > Bluetooth. ...