My mouse is not working in Amazon Workspaces on iOS.
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Workspaces settings as described below.
- Swipe in from the left to access your settings.
- Select the settings icon and ensure that your mouse is displayed as connected (button should say "Disconnect").
- If it is not connected (and will not re-connect), try removing your current Bluetooth pairing and closing Workspaces, before creating a new pairing.
On iOS 13 and above also make sure that Workspaces has access to Bluetooth devices:
On your iPad / iPhone: Open up Settings app -> Workspaces and make sure Bluetooth is enabled.
Do Pen-grip mice work on iOS (iPad/iPhone)?
Supported Devices/Features All of the current Pen-grip range can be used on iOS devices. However which features are supported varies based on mouse model and iOS version. ProPoint, PadPoint and the Swiftpoint GT can be used across all apps with iOS ...
My mouse is not working in Parallels Access on iOS
If the Parallels Access app on iOS is not recognizing your mouse after pairing over Bluetooth you may need to enable support in its settings menu. You can find the settings menu at the top right of the Parallels Access home screen. From there scroll ...
My mouse is not working in VMware Horizon on iOS
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Horizon's settings as described below. Tap Settings at the ...
My mouse is not working in Teamviewer on iOS
If you have paired your ProPoint, PadPoint or GT mouse over Bluetooth with your iOS device and it is not working within your Teamviewer session. First make sure that you have the latest version of Teamviewer installed from the App store. Also check ...
AssistiveTouch stops working after using a remote desktop app.
When one of our pen-grip mice connects to a supported app like Jump Desktop, or Microsoft RD Client it technically stops functioning as a regular mouse and instead uses our own systems to communicate directly with the app. This is how we were able to ...