My mouse is not working in Microsoft Remote Desktop on iOS
If you have paired your ProPoint or GT mouse over Bluetooth with your iOS device and it is not working within your Microsoft Remote Desktop session. Please also ensure that your mouse is enabled in the apps settings as described in below.
- Go to the home screen of RD Client.
- Open the menu at the top left of the screen to access Settings.
- Within settings select Input Devices.
- Here you will see a list of devices that have been connected previously, or are connected now. Your mouse should be at the top of the list. if it is not, just tap it and it will move to the top.
On iOS 13 and above also make sure that RD Client has access to Bluetooth devices:
On your iPad / iPhone: Open up Settings app -> RD Client and make sure Bluetooth is enabled.
Do Pen-grip mice work on iOS (iPad/iPhone)?
Supported Devices/Features All of the current Pen-grip range can be used on iOS devices. However which features are supported varies based on mouse model and iOS version. ProPoint, PadPoint and the Swiftpoint GT can be used across all apps with iOS ...
AssistiveTouch stops working after using a remote desktop app.
When one of our pen-grip mice connects to a supported app like Jump Desktop, or Microsoft RD Client it technically stops functioning as a regular mouse and instead uses our own systems to communicate directly with the app. This is how we were able to ...
My mouse is not working in Parallels Access on iOS
If the Parallels Access app on iOS is not recognizing your mouse after pairing over Bluetooth you may need to enable support in its settings menu. You can find the settings menu at the top right of the Parallels Access home screen. From there scroll ...
My mouse is not working in VMware Horizon on iOS
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Horizon's settings as described below. Tap Settings at the ...
My mouse is not working in Amazon Workspaces on iOS.
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Workspaces settings as described below. Swipe in from the ...