My mouse is not working in VMware Horizon on iOS

My mouse is not working in VMware Horizon on iOS

If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Horizon's settings as described below.
  1. Tap Settings at the bottom of the Horizon Client window.
  2. Tap Mouse on the Settings window.
  3. Tap Swiftpoint GT Mouse and toggle the option to on.
  4. Horizon Client shows the Swiftpoint GT mouse and an option to connect to it. If Bluetooth is not turned on, Horizon Client prompts you to go to the iOS settings and turn on Bluetooth before you pair the mouse with the client device.
Further info can be found in the VMware documentation here.

Some users have found that the three finger tap gesture can also be required to enable a mouse in VMware too. You can find more details on this here.

On iOS 13 and above also make sure that Horizon has access to Bluetooth devices:

On your iPad / iPhone: Open up Settings app -> Horizon and make sure Bluetooth is enabled.



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