My mouse is not working in Parallels Access on iOS

My mouse is not working in Parallels Access on iOS

If the Parallels Access app on iOS is not recognizing your mouse after pairing over Bluetooth you may need to enable support in its settings menu.

You can find the settings menu at the top right of the Parallels Access home screen. From there scroll down to the "User Input" section where you will find a "Use Swiftpoint GT Mouse" option. Ensure that this is enabled for full functionality of both the GT and ProPoint in Parallels Access.



On iOS 13 and above also make sure that Access has access to Bluetooth devices:
On your iPad / iPhone: Open up Settings app -> Access and make sure Bluetooth is enabled.




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