My mouse is not working in Parallels Access on iOS
If the Parallels Access app on iOS is not recognizing your mouse after pairing over Bluetooth you may need to enable support in its settings menu.
You can find the settings menu at the top right of the Parallels Access home screen. From there scroll down to the "User Input" section where you will find a "Use Swiftpoint GT Mouse" option. Ensure that this is enabled for full functionality of both the GT and ProPoint in Parallels Access.
On iOS 13 and above also make sure that Access has access to Bluetooth devices:
On your iPad / iPhone: Open up Settings app -> Access and make sure Bluetooth is enabled.
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Swiftpoint Manager - macOS Catalina Support
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My mouse is not working in Teamviewer on iOS
If you have paired your ProPoint, PadPoint or GT mouse over Bluetooth with your iOS device and it is not working within your Teamviewer session. First make sure that you have the latest version of Teamviewer installed from the App store. Also check ...
My mouse is not working in VMware Horizon on iOS
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Horizon's settings as described below. Tap Settings at the ...
My mouse is not working in Amazon Workspaces on iOS.
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Workspaces settings as described below. Swipe in from the ...