The grip pads are coming loose on my mouse
The grips pads on our Professional range mice are intended to be user replaceable, so they only use a light adhesive. But this should still hold them securely in place during normal use.
So if some of the grips are starting to cause problems we can provide replacements which include new adhesive. Just submit a ticket letting us know which grips are feeling loose along with your delivery address, and we will send replacements.
In the meantime the problematic grips can be removed entirely if you prefer; as this will not effect the performance of the mouse at all. But any adhesive residue remaining on your mouse from the grips should be cleaned off using Isopropyl alcohol before applying the new grips.
An alternative approach some users have taken is to use their existing
grips as a template to cut custom grips out of 3M grip tape.
My mouse stops working after launching the X1 Control Panel
If your mouse stops responding to mouse movement and button presses when it connects to the X1 Control Panel there may be a problem with the config file that the Control Panel is uploading to your mouse. To check if this could be the case first fully ...
Z/Tracer - Factory Reset Procedure
To reset the settings saved in your Z or Tracers's firmware to their defaults, follow the steps below. Unplug your mouse. Hold down the main left and right mouse buttons. Plug your mouse back in while continuing to hold both mouse buttons. On the Z a ...
Is there a wireless version?
We're not working on it now, but a wireless mouse in our professional range is something we investigated while developing the original Z. Unfortunately it wasn't feasible at the time, but we hope to revisit the idea in the future.
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
Swiftpoint X1 Control Panel Download (for Z and Tracer)
The Swiftpoint X1 Control Panel is available for Windows and macOS, and supports both the Swiftpoint Z and Tracer. You can find details on what's new in the latest versions here. X1 Control Panel Downloads Windows: X1 Control Panel V188.8.131.52 Windows ...