The grip pads are coming loose on my mouse
The grips pads on our Professional range mice are intended to be user replaceable so only use a light adhesive. This should hold them securely in place during normal use, while also allowing them to be peeled off for replacement without damaging the mouse.
If a grip is coming loose we
recommend removing the grip completely and cleaning off any adhesive
residue using Isopropyl
alcohol. As the grip will likely get worse over time. Potentially spreading adhesive residue around the surface of the mouse, making it more difficult to clean the longer it is left.
Afterwards there are a few options for replacing the grip:
can send you replacements grips with their own light adhesive. If you wanted to affix them permanently you could add something stronger (e.g. super-glue) .
- If your existing grips are still in good condition (other than the adhesive) they could be re-attached using new adhesive.
- New custom grips can be made relatively easily using grip tape. Just use your existing grip as a template to cut it to shape.
If you'd like some replacement grips just submit a ticket
letting us know which grips are coming loose along with your delivery address.
My mouse stops working after launching the X1 Control Panel
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Z/Tracer - Factory Reset Procedure
To reset the settings saved in your Z or Tracer's firmware to their defaults, follow the steps below. Unplug your mouse. Hold down the main left and right mouse buttons. Plug your mouse back in while continuing to hold both mouse buttons. On the Z a ...
Is there a wireless version?
We're not working on it now, but a wireless mouse in our professional range is something we investigated while developing the original Z. Unfortunately it wasn't feasible at the time, but we hope to revisit the idea in the future.
Swiftpoint X1 Control Panel Download (for Z and Tracer)
The Swiftpoint X1 Control Panel is available for Windows and macOS, and supports both the Swiftpoint Z and Tracer. You can find details on what's new in the latest versions here. X1 Control Panel Downloads Windows: X1 Control Panel V18.104.22.168 Windows ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...