The grip pads are coming loose on my mouse
The grips pads on our classic-grip mice are intended to be user replaceable so only use a light adhesive. This should hold them securely in place during normal use, while also allowing them to be peeled off for replacement without damaging the mouse.
If a grip is coming loose we
recommend removing the grip completely and cleaning off any adhesive
residue using Isopropyl
alcohol. As the grip will likely get worse over time. Potentially spreading adhesive residue around the surface of the mouse, making it more difficult to clean the longer it is left.
Afterwards there are a few options for replacing the grip:
- Sets of replacement grips are available on our website here. If you wanted to affix them permanently you could add something stronger (e.g. super-glue).
- If your existing grips are still in good condition (other than the adhesive) they could be re-attached using new adhesive.
- New custom grips can be made relatively easily using grip tape. Just use your existing grip as a template to cut it to shape.
Z's joystick capabilities are interfering with my other Joystick; or adversely effecting controls in specific games.
The joystick functions in our classic grip mice can be disabled temporarily within Device Manager. Which can be accessed via control panel, or by right clicking the Start Menu. Within device manager expand the "Human Interface Devices" section, then ...
Classic-Grip Spare parts (for Swiftpoint Z, Tracer & Creator)
If you need replacements for the lockout feet, grips, or button caps of your Z, Tracer or Creator these are available on our website at the links below. Lockout Feet Silicon Grip Pack Button Cap Pack
Is there a wireless version?
We're not working on it now, but a wireless mouse in our Classic-grip range is something we investigated while developing the original Z. Unfortunately it wasn't feasible at the time, but we hope to revisit the idea in the future.
Intermittent Reverse Scrolling
If your Z/Tracer/Creators scroll-wheel is starting to register scrolls in the opposite direction when scrolling rapidly in one direction (e.g. repeatedly scrolling up while already at the top of a page causes frequent scrolls down the page), then the ...
My mouse stops working after launching the X1 Control Panel
If your mouse stops responding to mouse movement and button presses when it connects to the X1 Control Panel there may be a problem with the config file that the Control Panel is uploading to your mouse. To check if this could be the case first fully ...