Intermittent Reverse Scrolling
If your Z/Tracer/Creators scroll-wheel is starting to register scrolls in the opposite
direction when scrolling rapidly in one direction (e.g. repeatedly
scrolling up while already at the top of a page causes frequent scrolls
down the page), then the scroll-wheels encoder is developing a hardware
issue. So if your mouse is still under warranty please submit a ticket
with the purchase details for your mouse.
Even if your mouse is no longer under warranty problems like this can be addressed directly by performing some maintenance on the scroll encoder; or by replacing the encoder entirely. The article below covers the steps for basic maintenance, and where you can get a replacement encoder if you need to go down that route (help desk account required).
Swiftpoint X1 Control Panel Download (for Z, Tracer and Creator)
The Swiftpoint X1 Control Panel is available for Windows and macOS, and supports the Swiftpoint Z, Tracer and Creator. You can find details on what's new in the latest versions here. X1 Control Panel Downloads Windows: X1 Control Panel V18.104.22.168 ...
Classic-Grip Spare parts (for Swiftpoint Z, Tracer & Creator)
If you need replacements for the lockout feet, grips, or button caps of your Z, Tracer or Creator these are available on our website at the links below. Lockout Feet Silicon Grip Pack Button Cap Pack
Is there a wireless version?
We're not working on it now, but a wireless mouse in our Classic-grip range is something we investigated while developing the original Z. Unfortunately it wasn't feasible at the time, but we hope to revisit the idea in the future.
Z/Tracer - Factory Reset Procedure
To reset the settings saved in your Z or Tracer's firmware to their defaults, follow the steps below. Unplug your mouse. Hold down the main left and right mouse buttons. Plug your mouse back in while continuing to hold both mouse buttons. On the Z a ...
What is the warranty period for the Swiftpoint Z, Tracer and Creator?
All Swiftpoint mice include with a 12 Month manufacturer’s warranty. If you believe there is a problem with your mouse, please submit a ticket to our support team here.