Swiftpoint GT - In depth Bluetooth Troubleshooting

Swiftpoint GT - In depth Bluetooth Troubleshooting

If your GT will connect to its USB receiver but you are unable to pair over Bluetooth, please try the following troubleshooting steps:

1. Confirm that your GT is correctly entering Bluetooth pairing mode

When you switch your GT on with one of its buttons held down it should enter Bluetooth pairing mode. This is indicated by the green LED on the top of GT flashing in a consistent pattern of two quick flashes, followed by a pause.

If your GTs LED is not flashing in this pattern, please proceed to step 2.
If the LED is behaving correctly, but you are still unable to pair with it proceed to step 5.

2. Remove old GT Bluetooth pairings 

The most common cause for problems pairing over Bluetooth is if your GT already paired with another nearby device. As it may try to connect to the old pairing rather than creating a new one.
So if you are trying to create a new pairing be sure to remove old pairing from any nearby devices first; including the device you are trying to pair to.

3. Unplug your GT's USB receiver

If you USB receiver is plugged in nearby when the GT is switch on it will attempt to pair with this first even if a Bluetooth connection is available. So unplugging it is recommending if you are connecting over Bluetooth.

4. Perform a Factory Reset of your GT

If your GT still will not connect, performing a factory reset may get it back up and running. The steps to do this are as follows:
  1. Remove any Swiftpoint GT Bluetooth pairings to nearby computers or devices.
  2. Make sure your USB receiver is connected to your computer.
  3. Make sure your Swiftpoint GT is switched to OFF.
  4. While holding down the two top buttons (Front and Rear) switch the Swiftpoint GT from OFF to the ON position. Continue holding both buttons for a full 10 seconds, then release both buttons.
  5. Hold your Swiftpoint GT next to the USB receiver and roll the scroll wheel once every few seconds.
  6. The LED should give a short flash each time you move the scroll wheel. Then will give one slightly longer flash and stay off once the pairing is complete. (this should only take a few seconds)
If your GT is still unable to create a Bluetooth pairing after successfully performing a factory reset. There may be an issue with the device you are trying to pair your GT with. We will begin to investigate this possibility in step 5.

5. Confirm the device you are trying to pair with has Bluetooth 4.0 support

The Swiftpoint GT uses the Bluetooth 4.0 standard. So if your device does not have compatibility with this it will only be able to pair with the GT by using the USB receiver.
Almost all Bluetooth capable devices released in the last 5 years will support BT 4.0. But one notable exception to this is computers that are still running Windows 7. As even if your Bluetooth adapter is Bluetooth 4.0 capable, unfortunately Windows 7 is not. 

Below is a table of some popular devices and when they first got Bluetooth 4.0 support:
Device                       Models that support BT 4.0
iMac                           Late 2012 and later
Mac Mini                    Mid 2011 and later
Mac Pro                     Late 2013 and later
MacBook                   Early 2015 and later
MacBook Air             Mid 2012 and later
MacBook Pro            Mid 2012 and later
iPad                           Early 2012 and later (3rd gen)
iPad Mini/Air/Pro      All models support BT 4.0
iPhone                       4s and later
Samsung Galaxy      S3 and later

If your device is not in this table, and several years old, you should be able to find its supported Bluetooth version on its manufacturers website.
Once you are confident your PC or device supports Bluetooth 4.0 we will now proceed to some general troubleshooting  proceed to step 6.

6. General Bluetooth troubleshooting

At this point it is possible the Bluetooth adapter of the PC or device you are pairing with is not functioning correctly. So we will now perform some general troubleshooting steps:
Go to your devices Bluetooth settings and turn Bluetooth off and on again.
Power your PC or device off, then back on again.

Windows 10:
  1. Open the Start menu, then select Settings  > Update & security  > Troubleshoot.
  2. Under "Find and fix other problems", select Bluetooth > Run the troubleshooter.
iOS (iPad/iPhone):
  1. Reset Network Settings: This option can be found under Settings > General > Reset > Reset Network Settings.

Max OS X:

Remove your Bluetooth preferences list: This file can cause problems connecting with Bluetooth devices if it is corrupted. Removing it will allow it to be recreated.
  1. Open a Finder window and navigate to /Macintosh HD/Library/Preferences. 
  2. Scroll through the list until you find the file called 'com.apple.Bluetooth.plist'. 
  3. Select the com.apple.Bluetooth.plist file and drag it to the desktop. This will create a copy of the existing file on your desktop; we're doing this to ensure that we have a backup of the file we're about to delete. 
  4. Right-click the com.apple.Bluetooth.plist file and select Move to Trash from the pop-up menu.
  5. You'll be asked for an administrator password to move the file to the trash. Enter the password and click OK.
  6. Close any applications you have open. 
  7. Restart your Mac.
Once you're sure that your Bluetooth problem has been resolved, you can delete the backup copy of com.apple.Bluetooth.plist from your desktop. Should the problem continue, you can restore the backup copy of com.apple.Bluetooth.plist by simply copying it back into the /Macintosh HD/Library/Preferences folder.

Reset your Bluetooth hardware module: This Bluetooth debug option restore your Bluetooth module to default settings, which will also remove all connected Bluetooth devices.
  1. From the OS X desktop, hold down the Shift+Option keys and then click on the Bluetooth menu item to reveal the hidden Debug menu.
  2. From the drop-down menu select Debug, Remove all Devices.
  3. Now open the Bluetooth menu again with Shift+Option held down, and select the “Reset the Bluetooth module” option.
  4. Select Debug, “Reset the Bluetooth module” from the Debug menu list.
  5. When finished resetting, reboot your Mac as usual.

Android:
  1. Clear the Bluetooth cache (Android only). Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. Go Settings > Backup and restart > Reset network settings. 

7. Contact support

If you are still unable to connect with your GT after performing these procedures, please submit a ticket so that we can assist to diagnose the issue further, or provide a warranty replacement where applicable.
Be sure to mention that you have completed these steps along with any details you may have noticed while doing so.

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