Swiftpoint Manager - Mojave Update New Security Settings
Mojave introduced some new security features which can interfere with the Swiftpoint Manager and prevent the GT from working.
Fortunately this can be corrected by giving the Swiftpoint Manager access to your Computer again in "System Preferences > Security & Privacy > Privacy > Accessibility", as in the screenshot below.
Swiftpoint Manager - macOS Catalina Support
The GTs Swiftpoint Manager software is currently only compatible with macOS versions 10.10 to 10.14. As unfortunately Catalina (10.15) made significant changes which prevent the Swiftpoint Manager from detecting the GT at all. The GT does still work ...
Swiftpoint GT - In depth Bluetooth Troubleshooting
If your GT will connect to its USB receiver but you are unable to pair over Bluetooth, please try the following troubleshooting steps: 1. Confirm that your GT is correctly entering Bluetooth pairing mode When you switch your GT on with one of its ...
Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way. Your Computers Bluetooth Adapter may not be correctly waking from sleep. To resolve this you adjust your Bluetooth power ...
How do I update my Pen-grip mouses firmware using iOS or Android?
If you have access to a macOS 10.13+ or Windows 10 PC with Bluetooth we recommend using the Swiftpoint Control Panel to perform firmware updates. As the Control Panel process is much simpler than using this method, especially if your mouse has ...
How do I configure the Swiftpoint GT?
Set the switch on the base of the GT to CONFIG to automatically open the GT's cloud configuration page. Windows users can follow the on-screen instructions to configure the GT firmware settings. MacOS users can configure their mouse this way too, but ...