The OLED screen on my Z is no longer working.
If your Zs OLED screen is no longer responding. Please try performing a reset of your Z with the steps below and confirm if there is any response from the OLED screen.
- Unplug your Z.
- Hold down the main left and right mouse buttons.
- Plug your Z back in while continuing to hold both mouse buttons.
- A countdown should be displayed on the OLED screen along with the logo backlight flashing red and the mouse vibrating.
If you can feel the vibration, and see the logo backlight flashing, but the OLED still does not respond there must be a physical issue with the OLED. If this is the case please submit a support ticket
to see what options are available.
One of the buttons on my Z is not working.
If there is no obvious physical fault with the button (e.g. no audible "click" when you press it), it is possible that this is just a configuration issue. To test if this could be the case import the attached profile into the Swiftpoint driver, then ...
Z - Reset Procedure
To reset the settings saved in your Z's firmware to their defaults, follow the steps below. Unplug your Z. Hold down the main left and right mouse buttons. Plug your Z back in while continuing to hold both mouse buttons. A countdown should be ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
My mouse stops working after launching the X1 Control Panel
If your mouse stops responding to mouse movement and button presses when it connects to the X1 Control Panel there may be a problem with the config file that the Control Panel is uploading to your mouse. To check if this could be the case first fully ...
Is there a wireless version?
We're not working on it now, but a wireless mouse in our professional range is something we investigated while developing the original Z. Unfortunately it wasn't feasible at the time, but we hope to revisit the idea in the future.