Vertical gesture scrolling is working, but I am unable to scroll horizontally.

Vertical gesture scrolling is working, but I am unable to scroll horizontally.

Horizontal scrolling support will vary from application to application, as it is not a commonly used mouse input. 

It should be supported in most web-browsers though, so one way to confirm it is working correctly is to zoom in on a web-page, so that a Horizontal scroll-bar appears. Then check if you can pan from side to side on that page.

If this works in your web-browser, but not another application you are using, unfortunately it must not support the standard horizontal scrolling input. Though it may have a separate shortcut that could be used for this function (e.g. Shift + Scroll).

    • Related Articles

    • GT Gesture Troubleshooting

      If your mouse buttons, scroll-wheel and cursor are working correctly but but you are unable to gesture scroll, or use back button gestures. Please follow the steps below. 1. Check stylus is installed correctly, and not damaged The GT uses a stylus ...
    • My 300 Series Swiftpoint Mouse is not working at all.

      If your mouse is not working at all, please try the following steps in sequence: 1. Confirm the 300 Series Swiftpoint Mouse has battery charge To do this, turn the mouse over and click one of the mouse buttons.  If there is battery charge, the red ...
    • My mouse is not working in Teamviewer on iOS

      If you have paired your ProPoint, PadPoint or GT mouse over Bluetooth with your iOS device and it is not working within your Teamviewer session. First make sure that you have the latest version of Teamviewer installed from the App store. Also check ...
    • AssistiveTouch stops working after using a remote desktop app.

      When one of our pen-grip mice connects to a supported app like Jump Desktop, or Microsoft RD Client it technically stops functioning as a regular mouse and instead uses our own systems to communicate directly with the app. This is how we were able to ...
    • AssistiveTouch Scroll Wheel Direction

      When using our mice on an iPad or iPhone with AssistiveTouch the scroll wheel uses Apples "Natural Scroll" setting, which reverses all scroll outputs. Unfortunately it is not currently possible to change this setting, as AssistiveTouch does not offer ...