When should I turn my mouse off?
All mice in the Pen Grip range include an automatic sleep function. Which will switch components off when they are left idle to preserve battery power.
If your mouse is left on your desk overnight this system will work almost as well as switching your mouse off fully. So in this case it is not necessary to switch your mouse off, but doing so could still slightly extend your battery life.
However if you are traveling with your mouse and it is not switched off, the slight bumps that will occur in transit can wake the mouse up and over time drain the battery. So for the best possible battery performance while traveling we recommend setting the switch on the base of your mouse to OFF while it is not in use.
The battery in my Pen-grip mouse is not lasting as long as expected.
Expected Battery Life. A full charge of any mouse in the Pen Grip range should take approximately 90 minutes from low change, and once fully charged the battery should last from one week, up to several weeks; depending on your use case. So if your ...
Battery level is reported as 1% or 2% after charging
We are aware of an issue where the battery can incorrectly report a very low charge immediately after it is removed from the charger; if the mouse was switched off while charging. This is an incorrect reading, so you shouldn't worry that your mouse ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
My 300 Series Swiftpoint Mouse is not working at all.
If your mouse is not working at all, please try the following steps in sequence: 1. Confirm the 300 Series Swiftpoint Mouse has battery charge To do this, turn the mouse over and click one of the mouse buttons. If there is battery charge, the red ...
My mouse is not working in VMware Horizon on iOS
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Horizon's settings as described below. Tap Settings at the ...