iPad Support
My mouse is not working in Teamviewer on iOS
If you have paired your ProPoint, PadPoint or GT mouse over Bluetooth with your iOS device and it is not working within your Teamviewer session. First make sure that you have the latest version of Teamviewer installed from the App store. Also check ...
My mouse is not working in Microsoft Remote Desktop on iOS
If you have paired your ProPoint or GT mouse over Bluetooth with your iOS device and it is not working within your Microsoft Remote Desktop session. Please also ensure that your mouse is enabled in the apps settings as described in below. Go to the ...
My mouse is not working in Parallels Access on iOS
If the Parallels Access app on iOS is not recognizing your mouse after pairing over Bluetooth you may need to enable support in its settings menu. You can find the settings menu at the top right of the Parallels Access home screen. From there scroll ...
AssistiveTouch stops working after using a remote desktop app.
When one of our pen-grip mice connects to a supported app like Jump Desktop, or Microsoft RD Client it technically stops functioning as a regular mouse and instead uses our own systems to communicate directly with the app. This is how we were able to ...
AssistiveTouch Scroll Wheel Direction
When using our mice on an iPad or iPhone with AssistiveTouch the scroll wheel uses Apples "Natural Scroll" setting, which reverses all scroll outputs. Unfortunately it is not currently possible to change this setting, as AssistiveTouch does not offer ...
Enabling mouse support on iPadOS 13
From iPadOS 13.4 onward an improved cursor is available by default. So these steps should no longer be required. In iPadOS 13 Apple has added a form of mouse support called AssistiveTouch. This new feature enables a mouse cursor in all iPad apps ...
I cannot hold down any button for more than a few seconds during a remote desktop session on iPad.
This is a known issue with an early version of the pen-grip mouse firmware. So you should be able to resolve it by performing a firmware update. If you have not done this before you can find details on how to proceed in the article below. How do I ...
My mouse is not working in Splashtop on iOS.
Splashtop Personal, Business & Enterprise all support the Swiftpoint GT and ProPoint on iOS. So if you have paired your iPad with one of these over Bluetooth but are unable to move the cursor within a remote session, please check the following. On ...
Does TRACPOINT work on an iPad or iPad Pro?
The full mouse support offered by ProPoint in supported remote desktop applications is not available on TRACPOINT. But the upcoming release of iPadOS will add partial mouse support as an accessibility feature. With this enabled, the TRACPOINT can be ...
My mouse is not working in Amazon Workspaces on iOS.
If you have paired your ProPoint or Swiftpoint GT mouse over Bluetooth with your iOS device and it is not working within your remote session. Please also ensure that your mouse is enabled in Workspaces settings as described below. Swipe in from the ...
Do Pen-grip mice work on iOS (iPad/iPhone)?
Supported Devices/Features All of the current Pen-grip range can be used on iOS devices. However which features are supported varies based on mouse model and iOS version. ProPoint, PadPoint and the Swiftpoint GT can be used across all apps with iOS ...
Popular Articles
Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way on Windows. Adjusting your systems Bluetooth power saving settings as described below can help. This Bluetooth power saving ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
What is the Pen-grip range?
Summary The Pen-grip range are our series of ultra-light and portable pen-grip mice. First introduced with the 300 series in 2011, they have since been refined over two generations to the current ProPoint and its siblings TRACPOINT, PadPoint, ...
Is there a USB Type C charger?
We do not currently have a type-C charger for our pen-grip mice. But please note that as these mice are also Bluetooth compatible, you can use them without the USB receiver being connected to your computer. Since the battery can last for several ...