FAQs
macOS Legacy Helper App
The helper application used by early versions of the Swiftpoint Control Panel is no longer needed, and should be removed. As leaving it active can cause problems with the current versions of the Control Panel. To remove the helper application please ...
What is the Pen-grip range?
Summary The Pen-grip range are our series of ultra-light and portable pen-grip mice. First introduced with the 300 series in 2011, they have since been refined over two generations to the current ProPoint and its siblings TRACPOINT, PadPoint, ...
What is the difference between ProPoint and TRACPOINT?
ProPoint and TRACPOINT are part of our third generation Pen Grip range. So they both feature the same portable and ergonomic pen-grip design, but they differ in terms of features. ProPoint is our flagship pen-grip mouse, while TRACPOINT is designed ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
How do I know if my Swiftpoint Pen-Grip mouse is charging correctly?
While placed on a USB charger, the LED on your pen-grip mouse should respond as follows: The LED will flash rapidly for 30 seconds when it is first placed on the receiver. After this the flashing will continue, but at a slower rate for up to 90 ...
When should I turn my mouse off?
All mice in the Pen Grip range include an automatic sleep function. Which will switch components off when they are left idle to preserve battery power. If your mouse is left on your desk overnight this system will work almost as well as switching ...
What is the warranty period for mice in the pen-grip range?
All Swiftpoint mice come with a 12 Month manufacturer’s warranty. If you believe there is a problem with your mouse, please submit a ticket to our support team here.
What proof do you have that the pen-grip range provides ergonomic benefits?
The best proof we have currently is an ever-increasing number of unsolicited, end-user testimonials telling us that the our pen-grip mice eliminate chronic wrist strain, relieve shoulder, arm and knuckle pain, facilitate mouse use for an essential ...
Is there a USB Type C charger?
We do not currently have a type-C charger for our pen-grip mice. But please note that as these mice are also Bluetooth compatible, you can use them without the USB receiver being connected to your computer. Since the battery can last for several ...
What is the difference between ProPoint and Swiftpoint GT?
Both the Swiftpoint GT and ProPoint use the same ergonomic Pen-Grip shape, so they look very similar at first glance. The GT is our second generation Pen-Grip mouse, and ProPoint is the third. So ProPoint inherits many features from the GT, while ...
Are there left-handed versions of the Pen-grip range?
Unfortunately our pen-grip mice only have right-handed models at the moment. Since the shape is optimized and tuned for the right hand, we don't recommend using them in the left. But we do have a number of users that are left-handed and nevertheless ...
Where can I get a replacement USB Receiver/Charger?
If the Wireless USB Receiver/Charger for your Swiftpoint Pen-Grip mouse has been misplaced or damaged; replacements are available from our store here. For 300 series mice, please check this article for details on how to get a compatible replacement.
What operating systems is the Pen-grip range compatible with?
The Pen-grip range has configuration software for Windows 10, MacOS and iPadOS. But they can also be used on practically any other device which has mouse support. This includes Linux PCs and Android devices. * iPadOS support depends on iPadOS ...
What applications is Presentation Mode compatible with?
Out of the box Presentation Mode on ProPoint and TRACPOINT can be used in any application, but some of its functions are setup specifically for the latest versions of PowerPoint. So they may not work correctly in other programs, or all earlier ...
How do I switch between USB Receiver and Bluetooth pairings once they have been created?
If your Pen-grip mouse is paired with multiple devices nearby and did not connect to the one you wanted automatically. You can cycle to the next device by holding down its second mouse button as you move the switch on your mouse from "OFF" to "ON". ...
Can I reuse the Parking Spot accessory?
The adhesive used on the parking spot is intended to be permanent, so it would be difficult to move from one location to another. Also it will not retain its adhesion once removed. So it is possible to reuse the Parking Spot if you can remove it. ...
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Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way on Windows. Adjusting your systems Bluetooth power saving settings as described below can help. This Bluetooth power saving ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
What is the Pen-grip range?
Summary The Pen-grip range are our series of ultra-light and portable pen-grip mice. First introduced with the 300 series in 2011, they have since been refined over two generations to the current ProPoint and its siblings TRACPOINT, PadPoint, ...
Is there a USB Type C charger?
We do not currently have a type-C charger for our pen-grip mice. But please note that as these mice are also Bluetooth compatible, you can use them without the USB receiver being connected to your computer. Since the battery can last for several ...