Troubleshooting
GT Gesture Troubleshooting
If your mouse buttons, scroll-wheel and cursor are working correctly but but you are unable to gesture scroll, or use back button gestures. Please follow the steps below. 1. Check stylus is installed correctly, and not damaged The GT uses a stylus ...
GT Mouse Buttons Troubleshooting
If you are able to move the cursor with your GT but either the front or rear mouse buttons are not responding, please try the steps below. 1. Check if there is a physical fault with the button switch As the GT responds differently when it is turned ...
GT Optical Sensor Troubleshooting
If your mouse buttons and scroll-wheel are working, but you are unable to move the cursor, or the cursor is not working correctly; please try the steps below. 1. Check sensor for obstructions and clean sensor The first thing to check with any mouse ...
General GT Troubleshooting
If your mouse is not working at all, please try the following steps in sequence: 1. Confirm your GTs battery is charged To do this, check for activity from the green LED on the top of your GT. It should flash at least once when you switch your GT ...
Swiftpoint GT USB Receiver Troubleshooting
If your GT is working correctly over Bluetooth, but you are unable to connect with your USB receiver, please try the following steps in sequence: 1. Re-pair your GT to its receiver Your GT may have just lost its pairing to your receiver. Please ...
Swiftpoint GT - In depth Bluetooth Troubleshooting
If your GT will connect to its USB receiver but you are unable to pair over Bluetooth, please try the following troubleshooting steps: 1. Confirm that your GT is correctly entering Bluetooth pairing mode When you switch your GT on with one of its ...
My Swiftpoint GT is not automatically reconnecting over Bluetooth
If you are having trouble with your GT's Bluetooth connection not automatically reconnecting, we recommend performing the steps below when creating a new Bluetooth pairing to ensure a stable connection is established. Ensure your GT is well charged ...
Swiftpoint Manager - Mojave Update New Security Settings
Mojave introduced some new security features which can interfere with the Swiftpoint Manager and prevent the GT from working. Fortunately this can be corrected by giving the Swiftpoint Manager access to your Computer again in "System Preferences > ...
Swiftpoint GT Factory Reset
To Factory Reset your GT and restore all of its internal settings to default, please follow the steps or video below. Remove any existing Swiftpoint GT Bluetooth pairings to any nearby computer or device. Make sure your USB receiver is connected to ...
Popular Articles
Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way on Windows. Adjusting your systems Bluetooth power saving settings as described below can help. This Bluetooth power saving ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
What is the Pen-grip range?
Summary The Pen-grip range are our series of ultra-light and portable pen-grip mice. First introduced with the 300 series in 2011, they have since been refined over two generations to the current ProPoint and its siblings TRACPOINT, PadPoint, ...
Is there a USB Type C charger?
We do not currently have a type-C charger for our pen-grip mice. But please note that as these mice are also Bluetooth compatible, you can use them without the USB receiver being connected to your computer. Since the battery can last for several ...