Troubleshooting
Cannot connect to mouse in firmware update mode on Windows 11
When updating your pen-grip mouse's firmware you need to create a pairing to the mouse while it's in firmware update mode. In the firmware update wizard this step is identified as "Create pair with DfuG4/P3Update". Due to a change in Windows 11 the ...
Another Bluetooth device is interfering with my mouse
In general Bluetooth devices are made to work around each other by switching between channels if they detect one is in use by another nearby device. But there are cases where another wireless device appears to significantly degrade the mouses ...
Battery level is reported as 1% or 2% after charging
We are aware of an issue where the battery can incorrectly report a very low charge immediately after it is removed from the charger; if the mouse was switched off while charging. This is an incorrect reading, so you shouldn't worry that your mouse ...
My pen-grip mouse only works for a few seconds on startup; or gets stuck in the top corners of the screen on macOS
These issues can occur if your Mac previously had the GTs "Swiftpoint Manager" software installed, or currently has it installed. The Swiftpoint Manager is not compatible with current generation Pen-grip mice, so all trace of it needs to be removed ...
After Installing the P3 Control Panel my scroll-wheel direction is reversed, and I cannot change it.
If you are connecting via the USB receiver and the firmware on your mouse is out of date the settings in the Control Panel may not be able to correctly apply to your mouse. Pairing over Bluetooth will avoid this issue. But to resolve the problem ...
My pen-grip mouse is paired over Bluetooth but is not reconnecting.
If your mouse is showing in your Bluetooth device list as paired, but is not connecting when you switch it on; one of problems described below could be happening. You should be able to tell which, based on how the light on your mouse responds when ...
The firmware update failed and now the LED on my mouse is always red.
If a firmware update is unsuccessful your mouse may be left in a state where its LED will light up red whenever it is switched on. This means that the firmware update was only partially complete. Once in this state your mouse will not respond until ...
Presentation Mode functions are not working correctly in PowerPoint; or other presentation app on Mac.
By default presentation mode uses Windows keyboard shortcuts. So if you have not connected your mouse to the Swiftpoint Control Panel for Mac its shortcuts will not be recognized by the Mac version of PowerPoint. Simply installing and running the ...
Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way on Windows. Adjusting your systems Bluetooth power saving settings as described below can help. This Bluetooth power saving ...
My mouse can only move the cursor left and right. Moving it up and down is very slow, or has no effect.
Is your mouse in Presentation Mode? If your cursor is barely working on the vertical axis the first thing to check is that the switch on the base of your mouse is set to ON and not PRESENT. As when your mouse is in presentation mode you can only move ...
The battery in my Pen-grip mouse is not lasting as long as expected.
Expected Battery Life. A full charge of any mouse in the Pen Grip range should take approximately 90 minutes from low change, and once fully charged the battery should last from one week, up to several weeks; depending on your use case. So if your ...
Updating Bluetooth Adapter Driver on Windows
If you are having problems with your Bluetooth connection to a Windows PC, ensuring you have the latest drivers for your computers Bluetooth adapter can help to resolve them. You can check for updates on your PC manufacturers website, or via Device ...
I am unable to pair with MacOS over Bluetooth.
If your mouse is not appearing in your Macs Bluetooth device list when put into pairing mode, or not connecting when it does. Please try the Bluetooth troubleshooting steps below. If the LED on your mouse is a constant RED when you switch it on it ...
Vertical gesture scrolling is working, but I am unable to scroll horizontally.
Horizontal scrolling support will vary from application to application, as it is not a commonly used mouse input. It should be supported in most web-browsers though, so one way to confirm it is working correctly is to zoom in on a web-page, so that ...
ProPoints left click acting as right click intermittently on Mac
This is an issue that could occur with early version of the Mac Control Panel if the ProPoint was paired with the USB receiver. Either pairing over Bluetooth, or updating to the latest version of the Mac Control Panel and mouse firmware should ...
My Mouse is not appearing in the Bluetooth device list for pairing.
If your mouse is not appearing in your devices Bluetooth list, please make sure when you are putting it into Bluetooth pairing mode that you move the switch on its base all the way from Off to On in one quick movement, without stopping at Presenter. ...
Pen-grip mouse Factory Reset
If you are having problems with the connection to your mouse, or connecting to your mouse at all; a factory reset may help get you up and running again. The steps to perform a factory reset are as follows: Set the switch on the base of your mouse to ...
Pen-grip mouse tilt sensor calibration
The latest generation of Pen-grip mice use a gyroscope to detect when the mouse is tilted for gestures, and for controlling the cursor in presentation mode. If this is miss-calibrated it can cause a variety of issues including: No cursor movement. ...
Popular Articles
Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way on Windows. Adjusting your systems Bluetooth power saving settings as described below can help. This Bluetooth power saving ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
What is the Pen-grip range?
Summary The Pen-grip range are our series of ultra-light and portable pen-grip mice. First introduced with the 300 series in 2011, they have since been refined over two generations to the current ProPoint and its siblings TRACPOINT, PadPoint, ...
Is there a USB Type C charger?
We do not currently have a type-C charger for our pen-grip mice. But please note that as these mice are also Bluetooth compatible, you can use them without the USB receiver being connected to your computer. Since the battery can last for several ...