Troubleshooting
Diagnosing issues with Auto Profile Switching on the X1 Control Panel
If a profile you have linked to an app is not activated when you are using the app; or if the correct profile is loaded but only temporarily. Then please follow the steps below to diagnose the issue. In some cases this will allow you to correct the ...
Half scroll issue fix
Explanation of the issue this new firmware will resolve: This firmware version aims to address the "half scroll" state that can occur when the scroll-wheel sits half way between two scroll notches for too long, or the encoder misses half of a scroll ...
Task List Error occurring on system shutdown
This error will occur if a Windows shutdown is triggered by an Admin level app, rather than directly by the user. For example if you are installing a new driver and it requests a shutdown that will trigger the error. Or one app that will trigger it ...
X1 Control Panels Window is too large on Windows.
The Control Panels window scales based on your Windows display scaling setting. This makes the control panel legible on small high res displays, but the scaling has some rounding applied to it. For example if you have your Windows scaling set to 100% ...
X1 Control Panel Clean Install
If the X1 Control Panel is not loading correctly, or your mouse is going into an unusable state when it does load. Then there may be a problem with its configuration files. To resolve this use the steps below to perform a clean install of the X1 ...
X1 Control Panel Crashes when importing profiles from Swiftpoint Driver
We've seen a few cases where problems importing profiles occurred due to partial corruption of profiles in the Swiftpoint Driver. Within the Swiftpoint driver this corruption presented as settings missing from the "<PROFILE> Settings" page. For ...
My mouse stops working after launching the X1 Control Panel
If your mouse stops responding to mouse movement and button presses when it connects to the X1 Control Panel there may be a problem with the config file that the Control Panel is uploading to your mouse. To check if this could be the case first fully ...
"Error 2" During Firmware Update
If you are consistently encountering an Error 2 when you attempt to update the firmware of your Z. This indicates a problem with the serial number saved to your mouse. Fortunately we are able to resolve this remotely. So please just submit a support ...
Something Went Wrong Error 104 while calibrating the Zs tilt angles to your desk.
If an Error 104 occurs while you are calibrating your Zs gyroscope, this indicates there is a communication issue between your Z and PC. To resolve this try connecting your Z via a different USB port. Or if you are connecting via an external USB hub, ...
Something Went Wrong error on Swiftpoint Driver launch.
Summary If the Swiftpoint Driver is throwing a "Something Went Wrong" error every time you open it, and the UI is displayed incorrectly (as shown in the image below). There could either be a problem with one of the drivers configuration files, or the ...
Popular Articles
Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way on Windows. Adjusting your systems Bluetooth power saving settings as described below can help. This Bluetooth power saving ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
What is the Pen-grip range?
Summary The Pen-grip range are our series of ultra-light and portable pen-grip mice. First introduced with the 300 series in 2011, they have since been refined over two generations to the current ProPoint and its siblings TRACPOINT, PadPoint, ...
Is there a USB Type C charger?
We do not currently have a type-C charger for our pen-grip mice. But please note that as these mice are also Bluetooth compatible, you can use them without the USB receiver being connected to your computer. Since the battery can last for several ...