Hardware Troubleshooting
Scrolling sensitivty on macOS/Linux is too high
Under normal circumstances the scrolling speed non-Windows OS's should not be different from any other mouse. However, there is one scenario which will cause it to increase drastically. Namely if your mouse is connected to Windows then switches to ...
Intermittent Reverse Scrolling
If your Z/Tracer/Creators scroll-wheel is starting to register scrolls in the opposite direction when scrolling rapidly in one direction (e.g. repeatedly scrolling up while already at the top of a page causes frequent scrolls down the page), then the ...
One of the buttons on my Z/Tracer is not working.
If there is no obvious physical fault with the button (e.g. no audible "click" when you press it), it is possible that this is just a configuration issue. To test if this could be the case import the attached profile into the Swiftpoint X1 Control ...
The Z is outputting the incorrect keyboard keys.
This issue is due to the fact that the Z operates as a US QWERTY device, and windows does not support multiple devices with different keyboard layouts correctly. So if you are using a non US QWERTY keyboard, some of the Z's outputs will be modified ...
The OLED screen on my Z is no longer working.
If your Zs OLED screen is no longer responding. Please try performing a reset of your Z with the steps below and confirm if there is any response from the OLED screen. Unplug your Z. Hold down the main left and right mouse buttons. Plug your Z back ...
I frequently need to reset my Zs tilt angles for my tilt outputs to work correctly.
This behavior from your tilt inputs can be caused by the auto-calibration system the Z uses. This system is intended to ensure the Zs tilt levels do not drift over time, but there are certain use cases where it can make matters worse. So if this ...
Z's joystick capabilities are interfering with my other Joystick; or adversely effecting controls in specific games.
The joystick functions in our classic grip mice can be disabled temporarily within Device Manager. Which can be accessed via control panel, or by right clicking the Start Menu. Within device manager expand the "Human Interface Devices" section, then ...
Joystick functions work in game ‘A’, but not in game ‘B’?
The Z's analog and joystick functions use DirectInput, which unfortunately is not supported in all games. So if your joystick mappings are not being recognized in a particular game, it's likely that the game has XBox controller (Xinput) support and ...
Mouse button outputs 6-16 are not working?
While mouse buttons 6-16 are "standard" mouse outputs, unfortunately they are not very widely supported by applications; since so few mice actually use these outputs. We have made them available as they are still useful in application that do support ...
I can't change profiles using config mode anymore.
You may be stuck on the "Global Defaults" Profile. Simply set one of the other profiles to "active" in the Swiftpoint Driver and you will be able to cycle through them again using the config mode shortcuts.
Z/Tracer - Factory Reset Procedure
To reset the settings saved in your Z or Tracer's firmware to their defaults, follow the steps below. Unplug your mouse. Hold down the main left and right mouse buttons. Plug your mouse back in while continuing to hold both mouse buttons. On the Z a ...
The grip pads are coming loose on my mouse
The grips pads on our classic-grip mice are intended to be user replaceable so only use a light adhesive. This should hold them securely in place during normal use, while also allowing them to be peeled off for replacement without damaging the mouse. ...
Popular Articles
Changing Bluetooth Power Management Settings
If your mouse is disconnecting unexpectedly, failing to reconnect over Bluetooth, or a firmware update is stalling half-way on Windows. Adjusting your systems Bluetooth power saving settings as described below can help. This Bluetooth power saving ...
What is the difference between TRACER and the Swiftpoint Z?
Both TRACER and Z feature the same ergonomic shape, button placement and basic specifications. But there are differences in terms of hardware/software features and accessories. The Z is our top-tier premium model so has several features not available ...
How do I check my mouses battery level?
An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows macOS ...
What is the Pen-grip range?
Summary The Pen-grip range are our series of ultra-light and portable pen-grip mice. First introduced with the 300 series in 2011, they have since been refined over two generations to the current ProPoint and its siblings TRACPOINT, PadPoint, ...
Is there a USB Type C charger?
We do not currently have a type-C charger for our pen-grip mice. But please note that as these mice are also Bluetooth compatible, you can use them without the USB receiver being connected to your computer. Since the battery can last for several ...