How do I update my Pen-grip mouses firmware?
Keeping your mouses firmware up to date will give you access to the latest features and improvements.
If this is your first time updating the firmware on your mouse the process may not be fully streamlined, but once this initial update is complete the process for future updates will be much simpler.
Firmware updates can be performed with the Control Panel on a macOS or Windows 10 PC that has Bluetooth 4.0 support. We also recommend you have a spare mouse or trackpad on hand as your mouse will be disabled during part of the update process.
On Windows 10 if a firmware upgrade is available a button will appear at the bottom right corner of the Control Panel Window. All the necessary instructions will be provided during the update process.
For macOS if your mouse is connected over Bluetooth you will be notified automatically if the Control Panel has a newer firmware version than your mouse is using.
If you do not have access to a Windows 10 or macOS PC with Bluetooth support it is also possible to perform the update using an Android or iOS device with Bluetooth support. Instructions for this process can be found here
How do I update my Pen-grip mouses firmware using iOS or Android?
If you have access to a macOS 10.13+ or Windows 10 PC with Bluetooth we recommend using the Swiftpoint Control Panel to perform firmware updates. As the Control Panel process is much simpler than using this method, especially if your mouse has ...
How do I pair my Pen-grip mouse with a USB receiver?
To pair your Pen-grip mouse to a new USB receiver please follow the steps below: Only USB charger/receivers can be paired with. If you have a USB charger with orange Swiftpoint branding (as included with TRACPOINT, PadPoint, PenPoint and GoPoint) ...
Pen-grip mouse Factory Reset
If you are having problems with the connection to your mouse, or connecting to your mouse at all; a factory reset may help get you up and running again. The steps to perform a factory reset are as follows: Set the switch on the base of your mouse to ...
How do I pair with my Pen-grip mouse over Bluetooth?
The pairing process for the Swiftpoint GT is mostly the same as below, but not all of the details apply. So please refer here instead for pairing instructions if you have a GT. To pair your pen-grip mouse mouse to a device over Bluetooth please ...
The firmware update failed and now the LED on my mouse is always red.
If a firmware update is unsuccessful your mouse may be left in a state where its LED will light up red whenever it is switched on. This means that the firmware update was only partially complete. Once in this state your mouse will not respond until ...