How do I update my Pen-grip mouses firmware?
Keeping your mouses firmware up to date will give you access to the latest features and improvements.
If this is your first time updating the firmware on your mouse the process may not be fully streamlined, but once this initial update is complete the process for future updates will be much simpler.
Firmware updates can be performed with the Control Panel on a macOS or Windows 10 PC that has Bluetooth 4.0 support. We also recommend you have a spare mouse or trackpad on hand as your mouse will be disabled during part of the update process.
On Windows 10 if a firmware upgrade is available a button will appear at the bottom right corner of the Control Panel Window. All the necessary instructions will be provided during the update process.
For macOS if your mouse is connected over Bluetooth you will be notified automatically if the Control Panel has a newer firmware version than your mouse is using.
If you do not have access to a Windows 10 or macOS PC with Bluetooth support it is also possible to perform the update using an Android or iOS device with Bluetooth support. Instructions for this process can be found here
How do I pair my Pen-grip mouse with a USB receiver?
To pair your Pen-grip mouse to a new USB receiver please follow the steps below: Only USB charger/receivers can be paired with. If you have a USB charger with orange Swiftpoint branding (as included with TRACPOINT, PadPoint, PenPoint and GoPoint) ...
Swiftpoint P3 Control Panel Download (For ProPoint, SurfacePoint, TracPoint, PadPoint, PenPoint & GoPoint)
The Swiftpoint P3 Control Panel supports our current generation pen-grip mice including the following models: ProPoint SurfacePoint TracPoint PadPoint PenPoint GoPoint P3 Control Panel Downloads Windows 10: P3 Control Panel V18.104.22.168 Download You can ...
How do I pair with my Pen-grip mouse over Bluetooth?
The pairing process for the Swiftpoint GT is mostly the same as below, but not all of the details apply. So please refer here instead for pairing instructions if you have a GT. To pair your pen-grip mouse mouse to a device over Bluetooth please ...
How do I update my Pen-grip mouses firmware using iOS or Android?
If you have access to a macOS 10.13+ or Windows 10 PC with Bluetooth we recommend using the Swiftpoint Control Panel to perform firmware updates. As the Control Panel process is much simpler than using this method, especially if your mouse has ...
My pen-grip mouse only works for a few seconds on startup; or gets stuck in the top corners of the screen on macOS
These issues can occur if your Mac previously had the GTs "Swiftpoint Manager" software installed, or currently has it installed. The Swiftpoint Manager is not compatible with current generation Pen-grip mice, so all trace of it needs to be removed ...