How do I update my Pen-grip mouses firmware?
Keeping your mouses firmware up to date will give you access to the latest features and improvements.
Updating on Windows or macOS PC
Firmware updates can be performed with our Swiftpoint Control Panel software on a macOS or Windows 10 PC that has Bluetooth 4.0 support; or using our app on iPad.
Our Windows and macOS Control Panel software can be downloaded via the page linked below.
On Windows 10 if a firmware upgrade is available a button will appear at the bottom right corner of the Control Panel Window. All the necessary instructions will be provided during the update process.
For macOS if your mouse is connected over Bluetooth you will be notified automatically if the Control Panel has a newer firmware version than your mouse is using.
Updating using an iPad
We also have an iPad app which can perform firmware updates which you can download from the app store here
If you do not have access to any of the devices mentioned above it is also possible to perform the update using an Android or iOS device with Bluetooth support. Instructions for this process can be found
How do I pair my Pen-grip mouse with a USB receiver?
To pair your Pen-grip mouse to a new USB receiver please follow the steps below: Only USB charger/receivers can be paired with. If you have a USB charger with orange Swiftpoint branding (as included with TRACPOINT, PadPoint, PenPoint and GoPoint) ...
Swiftpoint P3 Control Panel Download (For ProPoint, SurfacePoint, TracPoint, PadPoint, PenPoint, GoPoint & ErgoPoint)
The Swiftpoint P3 Control Panel supports our current generation pen-grip mice including the following models; plus ErgoPoint: ProPoint SurfacePoint TracPoint PadPoint PenPoint GoPoint P3 Control Panel Downloads Windows 10/11: P3 Control Panel ...
How do I pair with my Pen-grip mouse over Bluetooth?
The pairing process for the Swiftpoint GT is mostly the same as below, but not all of the details apply. So please refer here instead for pairing instructions if you have a GT. To pair your pen-grip mouse mouse to a device over Bluetooth please ...
My pen-grip mouse only works for a few seconds on startup; or gets stuck in the top corners of the screen on macOS
These issues can occur if your Mac previously had the GTs "Swiftpoint Manager" software installed, or currently has it installed. The Swiftpoint Manager is not compatible with current generation Pen-grip mice, so all trace of it needs to be removed ...
My pen-grip mouse is paired over Bluetooth but is not reconnecting.
If your mouse is showing in your Bluetooth device list as paired, but is not connecting when you switch it on; one of problems described below could be happening. You should be able to tell which, based on how the light on your mouse responds when ...