I am unable to pair with MacOS over Bluetooth.

I am unable to pair with MacOS over Bluetooth.

If your mouse is not appearing in your Macs Bluetooth device list when put into pairing mode, or not connecting when it does. Please try the Bluetooth troubleshooting steps below.

If the LED on your mouse is a constant RED when you switch it on it needs to complete a firmware update before you will be able to pair with it. Instructions to do this can be found here.

Basic troubleshooting:

Remove all existing Bluetooth pairings related to your mouse, restart your mac, and perform a factory reset  of your mouse before attempting to re-pair.

Remove your Bluetooth preferences list:

This file can cause problems connecting with Bluetooth devices if it is corrupted. Removing it will allow it to be recreated.
  1. Open a Finder window and navigate to /Macintosh HD/Library/Preferences. 
  2. Scroll through the list until you find the file called 'com.apple.Bluetooth.plist'. 

  3. Select the com.apple.Bluetooth.plist file and drag it to the desktop. This will create a copy of the existing file on your desktop; we're doing this to ensure that we have a backup of the file we're about to delete. 
  4.  Right-click the com.apple.Bluetooth.plist file and select Move to Trash from the pop-up menu.
  5. You'll be asked for an administrator password to move the file to the trash. Enter the password and click OK.
  6. Close any applications you have open. 
  7.  Restart your Mac.
Once you're sure that your Bluetooth problem has been resolved, you can delete the backup copy of com.apple.Bluetooth.plist from your desktop. Should the problem continue, you can restore the backup copy of com.apple.Bluetooth.plist by simply copying it back into the /Macintosh HD/Library/Preferences folder.

Reset your Bluetooth hardware module:

This Bluetooth debug option restore your Bluetooth module to default settings, which will also remove all connected Bluetooth devices.
  1. From the OS X desktop, hold down the Shift+Option keys and then click on the Bluetooth menu item to reveal the hidden Debug menu.
  2. From the drop-down menu select Debug, Remove all Devices.
  3. Now open the Bluetooth menu again with Shift+Option held down, and select the “Reset the Bluetooth module” option.
  4. Select Debug, “Reset the Bluetooth module” from the Debug menu list.
  5. When finished resetting, reboot your Mac as usual.


    • Related Articles

    • Swiftpoint Manager - macOS Catalina Support

      The GTs Swiftpoint Manager software is currently only compatible with macOS versions 10.10 to 10.14. As unfortunately Catalina (10.15) made significant changes which prevent the Swiftpoint Manager from detecting the GT at all.  The GT does still work ...

    • How do I pair the Swiftpoint GT over Bluetooth?

      To pair your GT to a device over Bluetooth just follow the steps below. Go to the Bluetooth device menu in your system settings. Windows: Settings > Devices > Add Bluetooth device or other device > Bluetooth. MacOS: System Preferences > Bluetooth. ...

    • How do I pair with my Pen-grip mouse over Bluetooth?

      The pairing process for the Swiftpoint GT is mostly the same as below, but not all of the details apply. So please refer here instead for pairing instructions if you have a GT. To pair your pen-grip mouse mouse to a device over Bluetooth please ...

    • Swiftpoint GT - In depth Bluetooth Troubleshooting

      If your GT will connect to its USB receiver but you are unable to pair over Bluetooth, please try the following troubleshooting steps: 1. Confirm that your GT is correctly entering Bluetooth pairing mode When you switch your GT on with one of its ...

    • Mac Control Panel Legacy Support

      It is now possible to update your mouses firmware directly on macOS using the Control Panel. Just make sure you have version 1.2.0 (54) or newer, then pair with your mouse over Bluetooth and you will be prompted to update automatically. If your mouse ...