One of the buttons on my Z is not working.
If there is no obvious physical fault with the button (e.g. no audible "click" when you press it), it is possible that this is just a configuration issue.
To test if this could be the case import the attached profile
into the Swiftpoint driver, then set it as active on your mouse.
The "Button Test" profile is configured to display the name of any button on the OLED screen while it is held down. So once you have it loaded onto your Z press a few different buttons one by one to make sure the profile is working correctly. Then check how the button you are having problems with responds.
If the OLED is displaying the name of the button consistently there may just be a problem with its configuration in your profiles. Or perhaps the application you are using does not recognize the key you have it set to.
However if the OLED does not display the name of this button while you are holding it. There could be a physical issue with the button itself, in which case please submit a ticket
with details on your findings.
The OLED screen on my Z is no longer working.
If your Zs OLED screen is no longer responding. Please try performing a reset of your Z with the steps below and confirm if there is any response from the OLED screen. Unplug your Z. Hold down the main left and right mouse buttons. Plug your Z back ...
My mouse stops working after launching the X1 Control Panel
If your mouse stops responding to mouse movement and button presses when it connects to the X1 Control Panel there may be a problem with the config file that the Control Panel is uploading to your mouse. To check if this could be the case first fully ...
Is there a wireless version?
We're not working on it now, but a wireless mouse in our professional range is something we investigated while developing the original Z. Unfortunately it wasn't feasible at the time, but we hope to revisit the idea in the future.
The grip pads are coming loose on my mouse
The grips pads on our Professional range mice are intended to be user replaceable, so they only use a light adhesive. But this should still hold them securely in place during normal use. So if some of the grips are starting to cause problems we can ...
Z/Tracer - Factory Reset Procedure
To reset the settings saved in your Z or Tracers's firmware to their defaults, follow the steps below. Unplug your mouse. Hold down the main left and right mouse buttons. Plug your mouse back in while continuing to hold both mouse buttons. On the Z a ...