My mouse is paired over Bluetooth, but will not connect.

My mouse is paired over Bluetooth, but will not connect.

If your mouse is showing in your Bluetooth device list as paired, but is not connecting when you switch it on; one of three things described below could be happening. You should be able to tell which, based on how the light on your mouse responds when you switch it on.

Your mouse may be connecting to another device nearby.

If your mouse is also paired to another device nearby over Bluetooth, or its USB receiver is plugged in nearby; it may be connecting to one of them instead of your intended device.

When this is happening the LED on your mouse will light up green for 3 seconds shortly after you switch it on, then it will stop flashing entirely. As this indicates it has successfully connected to a device.

There are two ways to resolve a case like this: 
  1. If you want your mouse to be paired to the two different devices so you can switch between them easily. You should just follow the steps in this article which describe how to switch between paired devices.
  2. Alternately if you want your mouse to be paired to only one device you should remove the pairings from the other devices Bluetooth list. Or perform a factory reset of your mouse to clear all pairings from its memory, then only re-pair it with the one device you want to use.

The Bluetooth pairing is no longer valid

Sometimes a pairing in the Bluetooth list can become invalid, if the device it is paired to no longer remembers the pairing. With our mice this can happen if you have paired to three other Bluetooth devices since last connecting to this one. As the mouse can only maintain three pairings in memory at once.

When this is happening the LED on your mouse will flash in a certain pattern whenever you move it or press a button. Then turn off again after a few seconds if you don't touch it.

The exact pattern of flashes from the LED will vary based on how many pairings it has in memory. But it will always start with a short green flash, followed by one or more orange flashes, and finish with two red flashes.

To resolve this you will need to re-create the Bluetooth pairing, we would also recommend you first remove the invalid pairing to avoid any future confusion.

There is a problem with your devices Bluetooth adapter

Sometimes when a computer or device has been on for several days and had several Bluetooth devices connecting and disconnecting to it, the Bluetooth adapter can stop working correctly.

If this happens your mouse will respond in the same way as described in the previous case, but it may fail to create a new pairing when you try.

To resolve this it is normally best to just restart your computer/device before retrying the connection.
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