My mouse is paired over Bluetooth, but will not connect.

My mouse is paired over Bluetooth, but will not connect.

If your mouse is showing in your Bluetooth device list as paired, but is not connecting when you switch it on; one of three things described below could be happening. You should be able to tell which, based on how the light on your mouse responds when you switch it on.

Your mouse may be connecting to another device nearby.

If your mouse is also paired to another device nearby over Bluetooth, or its USB receiver is plugged in nearby; it may be connecting to one of them instead of your intended device.

When this is happening the LED on your mouse will light up green for 3 seconds shortly after you switch it on, then it will stop flashing entirely. As this indicates it has successfully connected to a device.

There are two ways to resolve a case like this: 
  1. If you want your mouse to be paired to the two different devices so you can switch between them easily. You should just follow the steps in this article which describe how to switch between paired devices.
  2. Alternately if you want your mouse to be paired to only one device you should remove the pairings from the other devices Bluetooth list. Or perform a factory reset of your mouse to clear all pairings from its memory, then only re-pair it with the one device you want to use.

The Bluetooth pairing is no longer valid

Sometimes a pairing in the Bluetooth list can become invalid, if the device it is paired to no longer remembers the pairing. With our mice this can happen if you have paired to three other Bluetooth devices since last connecting to this one. As the mouse can only maintain three pairings in memory at once.

When this is happening the LED on your mouse will flash in a certain pattern whenever you move it or press a button. Then turn off again after a few seconds if you don't touch it.

The exact pattern of flashes from the LED will vary based on how many pairings it has in memory. But it will always start with a short green flash, followed by one or more orange flashes, and finish with two red flashes.

To resolve this you will need to re-create the Bluetooth pairing, we would also recommend you first remove the invalid pairing to avoid any future confusion.
 

There is a problem with your devices Bluetooth adapter

Sometimes when a computer or device has been on for several days and had several Bluetooth devices connecting and disconnecting to it, the Bluetooth adapter can stop working correctly.

If this happens your mouse will respond in the same way as described in the previous case, but it may fail to create a new pairing when you try.

To resolve this it is normally best to just restart your computer/device before retrying the connection.
    • Related Articles

    • How do I pair my Pen-grip mouse with a USB receiver?

      To pair your Pen-grip mouse to a new USB receiver please follow the steps below: Only USB charger/receivers can be paired with. If you have a USB charger with orange Swiftpoint branding (as included with TRACPOINT, PadPoint, PenPoint and GoPoint) ...
    • How do I pair with my Pen-grip mouse over Bluetooth?

      The pairing process for the Swiftpoint GT is mostly the same as below, but not all of the details apply. So please refer here instead for pairing instructions if you have a GT. To pair your pen-grip mouse mouse to a device over Bluetooth please ...
    • After Installing the Control Panel for Mac, my mouse buttons stop responding.

      The latest versions of the Swiftpoint Control Panel for Mac require your mouse to have firmware version 1.20 or newer installed. So if your mouse has an earlier version it will need to be updated.  To perform the update just pair with your mouse over ...
    • How do I check my mouses battery level?

      An approximate battery level is available on Windows 10 and macOS while paired over Bluetooth. This can be found at the bottom left corner of the Swiftpoint Control Panel, or on Windows it is also in your Bluetooth device list. Windows         macOS ...
    • Swiftpoint P3 Control Panel Download (For ProPoint, TracPoint, PadPoint, PenPoint & GoPoint)

      The Swiftpoint P3 Control Panel supports our current generation pen-grip mice including the following models: ProPoint TracPoint PadPoint PenPoint GoPoint P3 Control Panel Downloads Windows 10: P3 Control Panel V3.5.1.73 Download You can find details ...