Hardware Troubleshooting
Intermittent Reverse Scrolling
If your Z/Tracer/Creators scroll-wheel is starting to register scrolls in the opposite direction when scrolling rapidly in one direction (e.g. repeatedly scrolling up while already at the top of a page causes frequent scrolls down the page), then the ...
One of the buttons on my Z/Tracer is not working.
If there is no obvious physical fault with the button (e.g. no audible "click" when you press it), it is possible that this is just a configuration issue. To test if this could be the case import the attached profile into the Swiftpoint X1 Control ...
The OLED screen on my Z is no longer working.
If your Zs OLED screen is no longer responding. Please try performing a reset of your Z with the steps below and confirm if there is any response from the OLED screen. Unplug your Z (and switch off the Z3). Hold down the main left and right mouse ...
Classic Grip Factory Reset Procedure - For Z/Z2/Z3, Tracer & Creator
A factory reset will clear the mouse's firmware settings to default, including any custom profiles that have been saved to its flash. It's an initial actionable step to troubleshoot and isolate potential hardware issues. Note: If the X1 Control Panel ...
The grip pads are coming loose on my mouse
The grips pads on our classic-grip mice are intended to be user replaceable so only use a light adhesive. This should hold them securely in place during normal use, while also allowing them to be peeled off for replacement without damaging the mouse. ...