Troubleshooting
Tilt or Pivot Mappings are not responding
If any of your tilt or pivot mappings are not working , try setting the OLED mode on your profile to "Tilt Angles". This will display the current Roll, Pitch, and Yaw, values from the gyroscope, so you can identify if they are responding correctly. ...
X1 Control Panel settings are not applying to the mouse (Mouse not detected)
If your mouse is working with it's default configuration, but changes you make in the X1 Control Panel are not applying to it. There may be a problem with the connection between your mouse and the Control Panel. Firstly, if the Control Panel is ...
Diagnosing issues with Auto Profile Switching on the X1 Control Panel
If a profile you have linked to an app is not activated when you are using the app; or if the correct profile is loaded but only temporarily. Then please follow the steps below to diagnose the issue. In some cases this will allow you to correct the ...
Half scroll issue fix
The fix for this issue is now included with the X1 Control Panel 3.0.7.0 and above. So the steps below are not required if you have the latest version installed. Explanation of the issue this new firmware will resolve: This firmware version aims to ...
Task List Error occurring on system shutdown
This error will occur if a Windows shutdown is triggered by an Admin level app, rather than directly by the user. For example if you are installing a new driver and it requests a shutdown that will trigger the error. Or one app that will trigger it ...
X1 Control Panel Clean Install
If the X1 Control Panel is not loading correctly, or your mouse is going into an unusable state when it does load. Then there may be a problem with its configuration files. To resolve this use the steps below to perform a clean install of the X1 ...
X1 Control Panel Crashes when importing profiles from Swiftpoint Driver
We've seen a few cases where problems importing profiles occurred due to partial corruption of profiles in the Swiftpoint Driver. Within the Swiftpoint driver this corruption presented as settings missing from the "<PROFILE> Settings" page. For ...
My mouse stops working after launching the X1 Control Panel
If your mouse stops responding to mouse movement and button presses when it connects to the X1 Control Panel there may be a problem with the config file that the Control Panel is uploading to your mouse. To check if this could be the case first fully ...
"Error 2" During Firmware Update
If you are consistently encountering an Error 2 when you attempt to update the firmware of your Z. This indicates a problem with the serial number saved to your mouse. Fortunately we are able to resolve this remotely. So please just submit a support ...
Something Went Wrong Error 104 while calibrating the Zs tilt angles to your desk.
If an Error 104 occurs while you are calibrating your Zs gyroscope, this indicates there is a communication issue between your Z and PC. To resolve this try connecting your Z via a different USB port. Or if you are connecting via an external USB hub, ...
Mouse button outputs 6-16 are not working?
While mouse buttons 6-16 are "standard" mouse outputs, unfortunately they are not very widely supported by applications; since so few mice actually use these outputs. We have made them available as they are still useful in application that do support ...
I can't change profiles using config mode anymore.
You may be stuck on the "Global Defaults" Profile. Simply set one of the other profiles to "active" in the X1 Control Panel and you will be able to cycle through them again using the config mode shortcuts.